Terms of Service

EmberTube is sold in credits. One credit renders one image. Scripts and storyboards are not charged separately. Credits are a licence to use the service, not currency, not property, and they have no cash value.

Unused credits roll over for as long as your account remains in good standing. They do not expire on a fixed schedule, but they are not transferable between accounts and cannot be redeemed for cash.

Paid plans are monthly subscriptions that renew automatically until cancelled. Each renewal grants that plan's credits. Prices are shown on the pricing page and at checkout, in US dollars, exclusive of any tax we are required to collect.

We may change prices. Changes take effect on your next renewal, and we will email you at least 14 days beforehand so you can cancel first if you would rather not continue.

Payments are processed by Stripe. Card details go to Stripe directly and are never stored by us. If a payment fails, we may retry it and may suspend rendering until the balance clears.

Open EmberTube, click Account at the bottom of the sidebar, then Manage billing. That opens Stripe's billing portal, where Cancel plan stops all future charges immediately.

The same portal is where you update your card, change plan, and download past invoices. If you cannot reach it for any reason, email business@cloveautomation.com and we will cancel it for you. We will not make you sit through a retention call, and there is no form to fill in.

• Billing stops. You are not charged again.
• You keep the rest of the period. Access continues until the end of the month you have already paid for. We do not cut you off on the day you cancel.
• Your remaining credits stay on your account. They are not wiped when the subscription ends, and they are still there if you come back.
• Your projects stay too. Scripts, storyboards and rendered images remain available to download. Deleting your account is a separate, deliberate action.
• No partial month is refunded. Cancelling mid-month does not trigger a pro-rated refund, because you keep the service for the rest of that month.

This is why the free trial exists. Every new account gets free images before paying so you can judge the output style first — please use them. If the style is not what you want, that is the moment to find out, not after a subscription payment.

Money back is not a negotiation in these cases — just email us:

• Failed generations. If a render fails after credits were charged, they are returned to your balance automatically. If that ever does not happen, tell us and we will put them back by hand.
• Duplicate or accidental charges. Charged twice for the same thing, or billed after cancelling? Refunded in full.
• A renewal you did not intend, unused. If a plan renewed and you have not spent any of the new period's credits, email us within 7 days and we will refund that renewal and cancel the plan. We would rather do that than argue with your bank about it.
• The service is materially broken for an extended period and you could not use what you paid for.
• We terminate your account for any reason other than a breach of the acceptable use section, or we discontinue the service. The unused portion of your period is refunded.

Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

You normally have a statutory right to withdraw from a digital-services purchase within 14 days. Because EmberTube gives you access to the service immediately, you are asked to agree at checkout that we may begin supplying it right away — and by doing so you acknowledge that you lose the 14-day withdrawal right once the service has been fully supplied.

If you have not generated anything, contact us within 14 days at business@cloveautomation.com and we will refund you. This does not affect your legal rights where they cannot be waived.

Please email us before disputing a charge with your bank. Almost every dispute we have seen is a renewal someone forgot about, and the cases above usually cover it — we can refund you in a day, where a chargeback takes weeks and costs us a fee on top of the refund.

Filing a chargeback without contacting us first may result in the account being suspended while the dispute is open, and we may decline to serve accounts that do it repeatedly.

Absolutely prohibited, with no exception, interpretation or artistic-intent defence. This covers any sexualised depiction of a minor, real or fictional, in any style — including the simplified and cartoon styles this product produces. Accounts are terminated immediately and reported to the National Center for Missing and Exploited Children and to law enforcement. There is no appeal and no refund.

Do not generate:

• Realistic depictions of identifiable real people doing or saying things they did not do or say, presented as if genuine.
• Sexual or intimate imagery of a real person, whether or not they are public.
• Content that impersonates a real person, company, publication or public body — false endorsements, fake statements, fabricated news.

Historical and educational depictions of public figures are fine, and are much of what this product is for. The line is deception and degradation: illustrating that Caesar crossed the Rubicon is not the same as fabricating a quote and passing it off as real.

• Content that attacks, demeans or dehumanises people based on race, ethnicity, national origin, religion, disability, sex, gender identity, or sexual orientation.
• Harassment, bullying, threats, or content targeting a specific private individual.
• Promotion or glorification of terrorism, violent extremism, or mass violence, or content produced for a violent extremist organisation.
• Gratuitous or realistic gore made for shock value. Depicting the violence of a historical event is not the same thing.

• Disinformation about elections, voting, or public-health measures, or fabricated accounts of real current events presented as fact.
• Content designed to defraud — fake investment pitches, scam funnels, phishing material.
• Instructions for making weapons, explosives, or drugs, or for carrying out attacks on people or systems.
• Medical, legal or financial advice presented as authoritative when it is an unreviewed AI draft.

Do not use EmberTubeto reproduce copyrighted characters, trademarked branding, or a named living artist's distinctive style in order to pass work off as theirs. Do not upload reference material you have no rights to. Copyright complaints are handled in the copyright section below.

• Share, sell or rent your account, or run other people's generations through it as a service of your own.
• Resell or expose raw access to the underlying AI models — EmberTube is a product, not an API reseller.
• Work around credit limits, trial limits or plan restrictions, including by creating multiple accounts to repeat the free trial.
• Scrape, reverse-engineer, decompile, or attempt to extract the prompts and system instructions behind the product.
• Probe, scan, overload or interfere with the service or its infrastructure, or bypass any rate limit or access control.
• Upload malware, or use the service to distribute anything malicious.
• Misrepresent EmberTube as your own product, or claim we endorse what you publish.

What we do depends on what happened. For something that looks like a mistake or a borderline call, we will usually contact you first and give you a chance to put it right. For repeated or deliberate breaches, we suspend the account. For anything illegal, anything involving minors, or anything that puts a person in danger, we terminate immediately and report it.

If you think we got it wrong, reply to the notice we sent you or email business@cloveautomation.com. We read appeals and we do reverse decisions — except for the categories above where there is no appeal.

To report content generated with EmberTube that breaks these rules, email business@cloveautomation.com with a link and enough detail to find it.

As between you and us, you own the scripts, storyboards and images that EmberTube generates for you, and we assign to you whatever rights we may have in them. You may use them commercially — publish them on YouTube, monetise them, edit them, it is yours. This survives cancelling your account.

This is subject only to your having paid for them and to your complying with the acceptable use section above.

Scripts are written by an AI language model. They can be confidently, specifically wrong — about dates, names, events, quotes and attributions. Everything EmberTube writes is a draft for you to check before you publish it. This matters most for factual and historical content, which is exactly what this product is built for. We are not liable for what you publish.

Where you publish is between you and that platform. YouTube, in particular, has its own rules on monetisation, repetitive or mass-produced content, and disclosure of synthetic media. Meeting them is your responsibility, and we do not promise your videos will be monetised, approved, or ranked.

Send copyright notices to our designated agent, with “DMCA Notice” in the subject line so it is routed correctly. Complaints raised through social media or a reply to a marketing email may not be actioned within the timeframes below.

If you own the copyright in a work, or are authorised to act for the owner, and you believe material on EmberTube infringes it, send a written notice to the agent above. To be effective under 17 U.S.C. § 512(c)(3), it must include all of the following:

• A physical or electronic signature of the copyright owner, or a person authorised to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed — or, if several works are covered by one notice, a representative list of them.
• Identification of the material claimed to be infringing, with enough detail for us to locate it — a direct URL is best.
• Your contact information: name, mailing address, telephone number, and email address.
• A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law.
• A statement that the information in the notice is accurate, and under penalty of perjury, that you are authorised to act on the copyright owner's behalf.

An incomplete notice may not be legally effective, and we may ask you to resend it with the missing elements. We will remove or disable access to infringing material expeditiously, tell the account holder what was removed, and give them a copy of your notice — including the contact details you supplied, which the DMCA requires us to pass on.

If your material was removed and you believe that was a mistake or a misidentification — for example the work is yours, is licensed to you, or the use is fair use — you may send a counter-notice to the same agent. Under 17 U.S.C. § 512(g)(3) it must include:

• Your physical or electronic signature.
• Identification of the material that was removed, and where it appeared before removal.
• A statement under penalty of perjury that you have a good-faith belief it was removed as a result of mistake or misidentification.
• Your name, address and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the district where you live — or, if you are outside the United States, the district where we may be found — and that you will accept service of process from the person who filed the original notice.

If we receive a valid counter-notice, we will forward it to the person who filed the original complaint. Unless they tell us within 10 business days that they have filed a court action, we may restore the material in 10 to 14 business days.

We terminate, in appropriate circumstances, the accounts of users who are repeat infringers. Accounts that accumulate multiple valid, uncontested notices will be closed.

EmberTube generates images with an AI model rather than copying existing artwork. We will still investigate any specific, identified claim — a model can reproduce a copyrighted character or a distinctive protected element, and the acceptable use section above already forbids using the product to do so deliberately. But a notice must identify particular material: we cannot act on a general assertion that AI image generation infringes as a category, which is a question for the courts rather than a takedown.

Most problems are billing problems and are solved in one email. Before starting any formal proceeding, contact us at business@cloveautomation.com and give us 30 days to resolve it.

These terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules.